1 Order alterations, refunds & returns
1.1 Alterations and cancellations requested in writing by the buyer may be agreed by the seller subject to the order stage and will be assessed on an individual order basis taking into consideration the nature of the order. Notification from the buyer to the seller must be made by email and will only be considered accepted via email confirmation from the seller to the buyer. Additional cancellation charges may apply which the seller will inform the buyer of in a timely manner.
1.2 For non-perishable products the buyer has the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of goods by notifying the seller in writing by email. In the case of perishable items the buyer does not have the right to cancel the contract. The cancellation policy does not affect the buyers rights when the seller is at fault, for example if the goods are faulty or misdescribed.
1.3 The seller is required by law to refund the buyer for the full cost of the delivery charge within 30 days of notifying the seller of cancellation. However, the seller expects to have usually refunded the payment to the buyer sooner than 30 days. Cancellation acceptance is dependent on the stage at which the cancellation of the order has been received by the seller. Cancellation prior to the seller issuing an order confirmation is acceptable. However, if the seller has commenced order processing there may be additional charges to be considered, the seller will advise the buyer of any charges or costs for cancellation at the point of the cancellation acknowledgement.
1.4 Following delivery, If the buyer is not satisfied with the products or the goods have arrived damaged the seller must be notified by the buyer by email within 24 hours following receipt of the order. The buyer must email the seller advising why they are not satisfied. If the seller agrees the query raised is valid the goods need to be assessed by the seller before a final decision is made on the action required. The buyer must return the goods in the original packaging to the seller by recorded delivery at the buyers cost within 3 days following receipt of the sellers’ notification to return the goods for further inspection and review. If the seller agrees that the products or service provided is not satisfactory the seller may replace the goods or provide a refund to the value of the goods. The seller reserves the right to deduct the cost of the original delivery charge from the refund. The seller is not liable to refund the cost of the buyers return postage costs. The goods are returned entirely at the buyers cost. The seller may charge delivery cost to the buyer for the replacement goods, payment in full by the buyer will be required before the goods are resent subject to delivery times.
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